Australia’s leading yoga equipment supplier

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Frequently Asked Questions

Top Queries
Does iYogaprops have a retail outlet?

We are an online store but we do have an office at Yarraville Yoga Centre in Melbourne’s inner west. If you wish to try out our stock or buy a small amount of gear you will find us at:

Inside Yarraville Yoga Centre
Upstairs, 36 Ballarat St, Yarraville VIC.

Our office hours are Monday to Friday 9am – 5pm

Can I email you questions or get a quote?

Sure! Our policy is to answer all emails promptly, usually within 6-24 hours Monday to Friday at info@iyogaprops.com.au

Are my contact & credit card details safe on your website?

All orders are processed through a separate secure server through eWay to guarantee security for your personal and credit card details.

We do not share any of your details with third parties.

How will I know you have received my order?

You will receive an email confirmation of your order.

If you do not receive an email there are two possible reasons:

  1. Your email address was incorrectly typed on your order
  2. That your order did not go through

Please contact us if you did not receive a confirmation email.

Can I order products marked out of stock?

Yes, most items will be re-stocked and your order will be placed as a back-order. The expected arrival date of the product is usually in the product details. All back-orders are sent out as a priority once the product is received to our warehouse.


Shipping, Order Tracking & Delivery
How can I order wholesale?

Wholesale orders can be made directly from this website. Our system will work out the best price for you and add any applicable discounts. You do not need to provide an ABN or apply for wholesale rates.

The following discounts apply in addition to the muliple product discounts:

  • Orders $750+ receive an additional 5% discount off the whole order
  • Orders $1500+ receive an additional 10% discount off the whole order
  • Orders $2500+ receive an additional 12.5% discount off the whole order
How will I know when my order has been despatched?

Generally, your order will be shipped within two to four working days.

A partial order may be shipped if stock runs low. You will receive a dispatch email when the goods leave our warehouse so please ensure your email address is correct.

Who delivers my order?

All orders within Australia are sent by courier and require delivery instructions with authority to leave (eg leave at front door) or a business address, for smaller orders we sometimes use Australia Post.

You will be emailed a consignment number/ tracking number once we have despatched your goods.

Sometimes this number takes 24hrs to show up on the freight companies tracking on the websites.

Can I get free shipping?

Unless we are running a specific promotion we do not offer free shipping.

I received a tracking number but the courier website says it doesn't exist?

The tracking numbers do not become active until after the item has been picked up from our warehouse. Sometimes during busy times there is a delay of 1-3 days between processing your order and it being packed in the warehouse. Once the item has been picked up you will be able to track it.

Do you deliver overseas?

Orders outside Australia are sent by International Express Post airmail with a tracking number.

Can I pickup my order?

Yes, you can place your order online and pick-up from us directly.

We are located in the inner west of Melbourne. Once you have placed your order, allow 1-2 days for processing. Once your order is processed we will send you an email with details of pick-up. If you need your order in a hurry, please call after you’ve placed your order and we will do our best to accomadate you.

Our Yarraville warehouse is located at, Unit 2, 201 Hyde St Yarraville Vic 3013  Phone 1300 760 108 currently pick-ups are on Monday, Wednesdays and Fridays between 11am and 2pm. For times outside of this please call.

What are your shipping costs and delivery times?

Our unique system of calculating shipping costs allows us to offer you the most competitive and accurate shipping rates without any hidden costs. We pride ourselves on quick processing of orders allowing us to get your goods fast.

The web site will automatically compute delivery costs.  For very large orders we may have to contact you with a shipping price quote. We will not ship without first receiving your acceptance of the quote.

Most orders within Australia are sent by private courier.  For delivery addresses not attended during business hours, we require a default delivery instructions with authority to leave (eg. “Leave at front door if unattended”). Couriers cannot deliver to a post office. For most orders you will be given the option of Austraia Post delivery which you can choose if you have no option but to collect from a post office. .

Orders outside Australia are sent by International Express Post airmail or by the TNT international air express service.  Tracking numbers are provided.

Below are estimated times for delivery and are calculated from the first working day after receiving your order. Please note that in some circumstances goods may take longer to get to you. If you require goods within a certain time frame please ensure you contact us and we will endeavor to meet your deadline. We also suggest that if you have particular deliver time deadlines that you place your order in advance.

  • Western Australia
    Metro 3-6 working days
    Regional 5-10 working days
  • Victoria
    Metro 1-3 working days
    Regional 2-5 working days
  • New South Wales
    Metro 1-3 working days
    Regional 2-6 working days
  • Tasmania
    Metro 3-5 working days
    Regional 4-7 working days
  • Queensland
    Metro 2-5 working days
    Regional 4-9 working days
  • Northern Territory
    Metro 4-7 working days
    Regional 5-10 working days
  • South Australia
    Metro 1-3 working days
    Regional 2-6 working days

International
To non Australian destinations, the goods should arrive within two weeks from the date of order unless advised otherwise.

Do you ship to PO boxes and parcel lockers?

Yes, however you MUST choose the Australia Post shipping option. A courier service are unable to deliver to your Post Box or Parcel Locker.

Why is my tracking number not working?

The tracking numbers do not become active until after the item has been picked up from our warehouse. Sometimes during busy times there is a delay of 1-3 days between processing your order and it being packed in the warehouse. Once the item has been picked up you will be able to track it.

What courier companies do you use?

Most orders within Australia are sent by private courier.  For delivery addresses not attended during business hours, we require a default delivery instructions with authority to leave (eg. “Leave at front door if unattended”).

Couriers cannot deliver to a post office.

For most orders you will be given the option of Australia Post delivery which you can choose if you have no option but to collect from a post office.

Orders outside Australia are sent by via Australia Post using the method selected at checkout or by DHL International Couriers. Tracking numbers are provided where applicable.

Please note that in some circumstances goods may take longer to get to you. If you require goods within a certain time frame please ensure you contact us and we will endeavour to meet your deadline. We also suggest that if you have particular deliver time deadlines that you place your order in advance.

Please click on the logo for more information about the courier service.


Returns and Exchange
What is your refund policy?

We offer a 30 day replacement or refund guarantee for goods found on delivery to be unsuitable.

Refund or replacement of unsuitable goods – We attempt to describe our products accurately. If you find that any product purchased does not suit your purpose, we will refund the cost of the goods purchased upon receiving the goods back at our office or warehouse in “as new” condition. Please phone or email to advise of the intended return. In some instances we may be able to arrange return shipping (at your cost).  Refunds for returns of well described products which are found to be unsuitable will not include the original shipping cost nor the cost of return shipping. Goods must be returned within 30 days to be eligible for replacement or refund.

Replacement of damaged goods – If the goods are found to be faulty or damaged on arrival, we will replace them upon receiving a description of the damage. In some instances we will require a photo of the damaged goods. We will also require your assistance in returning the goods to us. Please repack the damaged goods and phone 1300 760 108 or email info@iyogaprops.com.au to organise their collection.  Where there is no fault on your behalf we will cover all shipping costs.

Contact us if you have any questions about refunds and exchanges 1300 760 108 or email info@iyogaprops.com.au


Cancellations and Modifications
How can I cancel or modify and order?

If you would like to cancel, change or modify your order please call us on 1300 760 108 between 9am – 5pm Monday to Friday, or email us at info@iyogaprops.com.au

Please note we process orders every weekday morning at 9am, and sometimes it is not possible to make changes after the order has been processed.


Sign Up and Login
How do I log in to my account?

Payments
What payment methods do you accept?

We accept VISA, Mastercard and American Express, as well as PayPal, direct bank transfer, Afterpay and purchase orders for government institutions and schools.

How do I make a purchase order?

Choose the purchase order payment option in the check out. Please put include the purchase order number in the box provided. Please note this option is for government institutions and schools only.

How do I make a direct bank transfer payment?

Our details for direct transfers are:

Bank: Commonwealth Bank
Acc Name: IYP Australia Pty Ltd
Swift code: CTBAAU2S
Branch: 063-181
Acc No. 10308479

Can I get an invoice before payment from iYogaprops?

Yes, simply choose the direct bank payment option, and leave a note you’d like the invoice emailed first. Please note all orders receive an invoice once the order has been shipped.


Gift Cards
How do I redeem my gift card?

To redeem your gift card on our website:

  • Add items to your cart
  • During checkout, enter your gift card code
  • Click “Apply” to deduct the gift card value
  • Complete your purchase

For any questions or issues, contact our support team. Happy shopping!

How do I check my gift card balance?

To check your gift card balance, simply:

  • Visit our website and log in to your account.
  • Navigate to the “Gift Cards” section.
  • Your gift card(s) with their respective balances will be listed on the screen.

If you’re a guest user, click here to check your gift card balance.

If you have any questions or need assistance, please feel free to contact our customer support.


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