Customer Service

Pick-up orders
Currently all pick-up orders can be picked up directly from our warehouse Monday to Friday between 11am and 1pm. Once we have processed your order we will send you details of our warehouse and when your order will be ready. If you need to pick- up your order urgently please call our office on 1300 760 108
Wholesale Orders
Wholesale orders can be made directly from this website. Our system will work out the best price for you and add any applicable discounts. You do not need to provide an ABN or apply for wholesale rates.
The following discounts apply in addition to the muliple product discounts:
Orders $750+ receive an additional 5% discount off the whole order
Orders $1500+ receive an additional 10% discount off the whole order
Orders $1250+ receive an additional 12.5% discount off the whole order
Returns & Replacements
We offer a 30 day replacement or refund guarantee for goods found on delivery to be unsuitable.

Refund or replacement of unsuitable goods
We attempt to describe our products accurately. If you find that any product purchased does not suit your purpose, we will refund the cost of the goods purchased upon receiving the goods back at our office or warehouse in "as new" condition. Please phone or email to advise of the intended return. In some instances we may be able to arrange return shipping (at your cost). Refunds for returns of well described products which are found to be unsuitable will not include the original shipping cost nor the cost of return shipping. Goods must be returned within 30 days to be eligible for replacement or refund.

Replacement of damaged goods
If the goods are found to be faulty or damaged on arrival, we will replace them upon receiving a description of the damage. In some instances we will require a photo of the damaged goods. We will also require your assistance in returning the goods to us. Please re-pack the damaged goods and phone 1300 760 108 or email info@iyogaprops.com.au to organise their collection. Where there is no fault on your behalf we will cover all shipping costs. Contact us if you have any questions about refunds and exchanges 1300 760 108 or email info@iyogaprops.com.au
Out of Stock Items
If an item or colour is out of stock, we will usually have an approximate expected delivery date next to the item. You can order these items and they will be placed on back-order and sent as a priority as soon as the item/s are back in stock.
Retail Store
We are an online store but we do have an office at Yarraville Yoga Centre in Melbourne’s inner west. If you wish to try out our stock or buy a small amount of gear you will find us at:
Inside Yarraville Yoga Centre
Upstairs, 36 Ballarat St, Yarraville VIC.
Our open hours are Monday to Friday 9:30am – 3pm
To Top