Shipping

Common Questions

Click below for answers


How will I know my order has been dispatched? >

Generally, your order will be shipped within two to four working days. A partial order may be shipped if stock runs low. You will receive a despatch email when the goods leave our warehouse so please ensure your email address is correct.


What are the estimated shipping times? >


Estimated Shipping Times within Australia
Western Australia
Metro 3-6 working days
Regional 5-10 working days
Queensland
Metro 2-5 working days
Regional 4-9 working days
Victoria
Metro 1-3 working days
Regional 2-5 working days
Northern Territory
Metro 4-7 working days
Regional 5-10 working days
New South Wales
Metro 1-3 working days
Regional 2-6 working days
South Australia
Metro 1-3 working days
Regional 2-6 working days
Tasmania
Metro 3-5 working days
Regional 4-7 working days

International Estimations
For current delivery estimates via Australia Post please click here.


Do you ship to Po Boxes? >

Yes, however you MUST choose the Australia Post shipping option. A courier service are unable to deliver to your Post Box.


Why is my tracking number not working? >

The tracking numbers do not become active until after the item has been picked up from our warehouse. Sometimes during busy times there is a delay of 1-3 days between processing your order and it being packed in the warehouse. Once the item has been picked up you will be able to track it.


What courier companies do you use? >

Most orders within Australia are sent by private courier.  For delivery addresses not attended during business hours, we require a default delivery instructions with authority to leave (eg. "Leave at front door if unattended"). 
Couriers cannot deliver to a post office.
For most orders you will be given the option of Australia Post delivery which you can choose if you have no option but to collect from a post office.
Orders outside Australia are sent by via Australia Post using the method selected at checkout or by DHL International Couriers. Tracking numbers are provided where applicable.
Please note that in some circumstances goods may take longer to get to you. If you require goods within a certain time frame please ensure you contact us and we will endeavour to meet your deadline. We also suggest that if you have particular deliver time deadlines that you place your order in advance.

Please click on the logo for more information about the courier service.

Australia Post Logo Direct Freight Express Logo
Fastway Couriers logo Northline Couriers Logo


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