Shipping

NOTIFICATION OF DISPATCH

Generally, your order will be shipped within 2 to 4 working days.
A partial order may be shipped if stock runs low. You will receive a despatch
email when the goods leave our warehouse so please ensure your email
address is correct.

WHO DELIVERS MY ORDER?

All orders within Australia are sent by courier and require delivery
instructions with authority to leave (eg leave at front door) or a business
address, for smaller orders we sometimes use Australia Post.

OUR REFUND POLICY

We offer a 30 day replacement or refund guarantee for goods found
on delivery to be unsuitable.

Refund or replacement of unsuitable goods - We attempt to describe our products accurately. If you find that any product purchased does not suit your purpose, we will refund the cost of the goods purchased upon receiving the goods back at our office or warehouse in "as new" condition. Please phone or email to advise of the intended return. In some instances we may be able to arrange return shipping (at your cost).  Refunds for returns of well described products which are found to be unsuitable will not include the original shipping cost nor the cost of return shipping. Goods must be returned within 30 days to be eligible for repacment or redund.

Replacement of damaged goods - If the goods are found to be faulty or damaged on arrival, we will replace them upon receiving a description of the damage. In some instances we will require a photo of the damaged goods. We will also require your assistance in returning the goods to us. Please repack the damaged goods and phone 1300 760 108 or email info@iyogaprops.com.au to organise their collection.  Where there is no fault on your behalf we will cover all shipping costs.

Contact us if you have any questions about refunds and exchanges 1300 760 108 or email info@iyogaprops.com.au

OVERSEAS DELIVERY

Orders outside Australia are sent by International Express Post airmail with a tracking number.

PICK- UP ORDER

You must arrange a time if you would like pick up your order, otherwise  stock may not be in our office.

Yarraville Yoga Centre at Level 1, 36 Ballarat St, Yarraville VIC 3013
Open hours are Monday to Friday 9 am to 4 pm (Small orders)

OR

From our West Melbourne warehouse, details supplied on order (Large orders)

SHIPPING COSTS

Our unique system of calculating shipping costs allows us to offer you the most competitive and accurate shipping rates without any hidden costs. We pride ourselves on quick processing of orders allowing us to get your goods fast.

The web site will automatically compute delivery costs but for very large orders we may have to contact you with a shipping price quote. We will not ship without first receiving your acceptance of the quote.

Most orders within Australia are sent by private courier.  For delivery addresses not attended during business hours, we require a default delivery instructions with authority to leave (eg. "Leave at front door if unattended"). 

Couriers cannot deliver to a post office. For most orders you will be given the option of Austraia Post delivery which you can choose if you have no option but to collect from a post office.
Orders outside Australia are sent by International Express Post airmail or by the TNT international air express service.  Tracking numbers are provided.
 
Below are estimated times for delivery and are calculated from the first working day after receiving your order. Please note that in some circumstances goods may take longer to get to you. If you require goods within a certain time frame please ensure you contact us and we will endeavour to meet your deadline. We also suggest that if you have particular deliver time deadlines that you place your order in advance.

DELIVERY TIMES

Western Australia
Metro 3-6 working days
Regional 5-10 working days

Queensland
Metro 2-5 working days
Regional 4-9 working days

Victoria
Metro 1-3 working days
Regional 2-5 working days

Northern Territory
Metro 4-7 working days
Regional 5-10 working days

New South Wales
Metro 1-3 working days
Regional 2-6 working days

South Australia
Metro 1-3 working days
Regional 2-6 working days

Tasmania
Metro 3-5 working days
Regional 4-7 working days

International  
To non Australian destinations, the goods should arrive within two weeks from the date of order unless advised otherwise.


IYOGAPROPS is trading as
IYP Australia Pty Ltd
ACN 146086259
ABN 27146086259

Bank Transfers:
Commonwealth Bank
ACC Name: IYP Australia Pty Ltd
Bank: Commonwealth Bank
Swift code: CTBAAU2S
Branch (BSB): 063-181
ACC No: 10308479