Australia's leading yoga equipment supplier

FAQ

DOES IYOGAPROPS HAVE A RETAIL OUTLET?

We are an online store but we do have an office at Yarraville Yoga
Centre in Melbourne’s inner west. If you wish to try out our stock or
buy a small amount of gear you will find us at:

Level 1, 36 Ballarat St, Yarraville VIC.

Our office hours are Monday to Friday 9 am – 4 pm

Please call 1300 760 108 before a visit to ensure we are available
and that we have the goods you may require on hand.

CAN I EMAIL YOU QUESTIONS OR GET A QUOTE?

Sure! Our policy is to answer all emails promptly, usually within 6-24
hours Monday to Friday at info@iyogaprops.com.au

ARE MY CONTACT & CREDIT CARD DETAILS SAFE ON YOUR WEBSITE?

All orders are processed through a separate secure server through eWay to guarantee
security for your personal and credit card details.

We do not share any of your details with third parties.

HOW WILL I KNOW YOU HAVE RECEIVED MY ORDER?

You will receive an email confirmation of your order.

If you do not receive an email there are two possible reasons:

1. Your email address was incorrectly typed on your order
2. That your order did not go through

Please contact us if you did not receive a confirmation email.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN DESPATCH?

Generally, your order will be shipped within two to four working days.
A partial order may be shipped if stock runs low. You will receive a despatch
email when the goods leave our warehouse so please ensure your email
address is correct.

WHO DELIVERS MY ORDER?

All orders within Australia are sent by courier and require delivery
instructions with authority to leave (eg leave at front door) or a business
address, for smaller orders we sometimes use Australia Post.

You will be emailed a consignment number/ tracking number once we have despatched your goods.
Sometimes this number takes 24hrs to show up on the freight companies tracking on the websites.

Links are below:

           

               

WHAT IS YOUR REFUND POLICY?

We offer a 30 day replacement or refund guarantee for goods found
on delivery to be unsuitable.

Refund or replacement of unsuitable goods - We attempt to describe our products accurately. If you find that any product purchased does not suit your purpose, we will refund the cost of the goods purchased upon receiving the goods back at our office or warehouse in "as new" condition. Please phone or email to advise of the intended return. In some instances we may be able to arrange return shipping (at your cost).  Refunds for returns of well described products which are found to be unsuitable will not include the original shipping cost nor the cost of return shipping. Goods must be returned within 30 days to be eligible for repacment or redund.

Replacement of damaged goods - If the goods are found to be faulty or damaged on arrival, we will replace them upon receiving a description of the damage. In some instances we will require a photo of the damaged goods. We will also require your assistance in returning the goods to us. Please repack the damaged goods and phone 1300 760 108 or email info@iyogaprops.com.au to organise their collection.  Where there is no fault on your behalf we will cover all shipping costs.

Contact us if you have any questions about refunds and exchanges 1300 760 108 or email info@iyogaprops.com.au

DO YOU DELIVER OVERSEAS?

Orders outside Australia are sent by International Express Post airmail with a tracking number.

CAN I PICKUP MY ORDER?

We are located in the inner west of Melbourne. You can arrange to pickup your order with us from either

Yarraville Yoga Centre at Level 1, 36 Ballarat St, Yarraville VIC 3013 ( SMALL ORDERS ONLY)

Open hours are Monday to Friday 9 am to 4 pm

For larger order: from our West Melbourne warehouse, details supplied on order

WHAT ARE YOUR SHIPPING COSTS & DELIVERY TIMES?

Our unique system of calculating shipping costs allows us to offer you the most competitive and accurate shipping rates without any hidden costs. We pride ourselves on quick processing of orders allowing us to get your goods fast.

The web site will automatically compute delivery costs.  For very large orders we may have to contact you with a shipping price quote. We will not ship without first receiving your acceptance of the quote.

Most orders within Australia are sent by private courier.  For delivery addresses not attended during business hours, we require a default delivery instructions with authority to leave (eg. "Leave at front door if unattended"). Couriers cannot deliver to a post office. For most orders you will be given the option of Austraia Post delivery which you can choose if you have no option but to collect from a post office. .

Orders outside Australia are sent by International Express Post airmail or by the TNT international air express service.  Tracking numbers are provided.
 
Below are estimated times for delivery and are calculated from the first working day after receiving your order. Please note that in some circumstances goods may take longer to get to you. If you require goods within a certain time frame please ensure you contact us and we will endeavour to meet your deadline. We also suggest that if you have particular deliver time deadlines that you place your order in advance.

Western Australia
Metro 3-6 working days
Regional 5-10 working days

Queensland
Metro 2-5 working days
Regional 4-9 working days

Victoria
Metro 1-3 working days
Regional 2-5 working days

Northern Territory
Metro 4-7 working days
Regional 5-10 working days

New South Wales
Metro 1-3 working days
Regional 2-6 working days

South Australia
Metro 1-3 working days
Regional 2-6 working days

Tasmania
Metro 3-5 working days
Regional 4-7 working days

International  
To non Australian destinations, the goods should arrive within two weeks from the date of order unless advised otherwise.


IYOGAPROPS is trading as
IYP Australia Pty Ltd
ACN 146086259
ABN 27146086259

Bank Transfers
Commonwealth Bank
Acc Name: IYP Australia Pty Ltd
Bank: Commonwealth Bank
Swift code: CTBAAU2S
Branch: 063-181
Acc No. 10308479